Shipping and Returns Policy

Shipping 

Most orders will ship within 1-2 business days. You will receive a USPS tracking number once your order has been processed.

 

Returns and Refunds

Please inspect your order upon delivery. If you are not completely satisfied with your purchase, you may return the merchandise for a replacement, exchange, credit, or refund within 30 days of receipt. Returns without a receipt may be processed as a store credit. Gift recipients will receive a merchandise credit in the form of a Museum Shop credit.

Please note:

- If your merchandise arrives damaged, please contact Customer Service immediately at 614-629-0314 or by email at [email protected] for further instructions.
- Shipping and handling charges are not refundable.

 

Items can be returned in store or mail the package to:

Columbus Museum of Art
Attn: Museum Store
480 E. Broad St.
Columbus, OH 43215

 

Non-returnable items:

Gift cards and sale items are final sale and are not eligible for a refund or return.

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Need help?

Contact us at [email protected] for questions related to refunds and returns.